FortiManager backup file corrupt ???

[adeboer]

Hello,

I really hope I don't have a corrupt FM config. Everything seemed to be working fine until I noticed cattools failing on the nightly backup. Couldn't figure out the cattools issues so I setup a linux ftp server and the backup file transfered but the file is just filled with this. 

???P?D=?8??]??0?5őʺ??t3?1w?'?榠?/h~44?ͷ?摀??LЬ4O?]??AsJ?\44?4? ?k?斠?f??<`?PA??yZ??4ͳ?fa?\4?;?ͦA?C??4??s??%A?꠹*h? ??+A?`??6`?4??;h???????.??s)dU?w~O9BNA/?\?????r=z??s%TU??٪?????_?V?U?at???????l? I then did a backup through the web gui and I'm getting the same output.  I did a diag sys fsck harddisk thinking that might help but it didn't. I'm a little worried the FortiManager is going to fall over. I do have a backup from a few weeks ago but I'd rather figure out why or how this happen and try to fix it without using a old backup file. Any help would be great. Thanks!

[scao_FTNT]

what is the FMG platform and version#?

pls provide

diag pm2 check-integrity all diag dvm check-integrity diag system print df

Thanks

simon

[adeboer]

FMG-VM64 Firmware Version v5.2.1-build0662 141212 (GA)

diag pm2 check-integrity all --- pragma integrity_check adom db --- --- total: 16 ok. --- pragma integrity_check device db --- --- total: 18 ok. --- pragma integrity_check global db --- --- total: 2 ok. --- pragma integrity_check ips db --- --- total: 2 ok. --- pragma integrity_check task db --- --- total: 1 ok. --- pragma integrity_check ncmdb db --- --- total: 19 ok.

diag dvm check-integrity [1/9] Checking object memberships ... correct [2/9] Checking device nodes ... correct [3/9] Checking device vdoms ... correct [4/9] Checking duplicate device vdoms ... correct [5/9] Checking device ADOM memberships ... correct [6/9] Checking groups ... correct [7/9] Checking group membership ... correct [8/9] Checking device locks ... correct [9/9] Checking task database ... correct

diag system print df Filesystem 1K-blocks Used Available Use% Mounted on none 1483956 0 1483956 0% /dev/shm none 65536 24 65512 0% /tmp /dev/sda1 516040 77240 438800 15% /data /dev/mdvg/mdlv 82565808 35026340 47539468 42% /var /dev/mdvg/mdlv 82565808 35026340 47539468 42% /drive0 /dev/mdvg/mdlv 82565808 35026340 47539468 42% /Storage /dev/loop0 9911 1121 8278 12% /var/dm/tcl-root

[scao_FTNT]

seems db looks OK, and if you using CLI to backup config to FTP server, still see a broken .dat file?

Thanks

Simon

[adeboer]

I've tried the automated back up (config sys backup all-settings).

I've tried execute backup all-settings ftp...

I've tried backing up through the web gui.

I just get a bunch of scrambled text no matter what. I have used multiple computers to do this. It doesn't make any sense.

[scao_FTNT]

can you open a ticket, and see if we can remote access to your FMG or maybe can setup a remote session with you to troubleshoot on your FMG?

you can send me the ticket ID so I can follow up your ticket

Thanks

Simon

[adeboer]

ticket 1389498

Thanks for the help Simon. I will be in the office Monday afternoon (est time)