FortiManager: Unable to add firewall to FortiManager (data not exist)

[sridharsre]

Hi All,

While trying to import the firewall to FortiManager, getting an error "Data not exist"  while retrieving configuration.

FortiManager Version:5.4.2 GA

FortiGate firewall: v5.2.4,build688 (GA)

Please refer the screenshot attached.

Please help me on this.

Regards,

Sridhar 

[scao_FTNT]

please go to System Settings - Task Monitor, and check for that task entry history, see if there has error details

Thanks

Simon

[sridharsre]

Thanks a lot Simon.

Since fortimanager was upgraded to 5.4.2, it does not show this kind of error while importing the policy, previously it was detailed in the Import wizard itself. 

Thanks again for the input.

[atrifi]

Hello EveryBody,

I had this issue and i found a solution,after downgrading the fortios there is some corruption on the db structure,

so the solution after downgrading you must factory reset the fortigate and then you can add the FGT to Fortimanager

[brazz_FTNT]

Hello, 

Please run below commands on your FGT

[ul]

get system status

config system central-management get [/ul]

Please run these on your FMG

[ul]

get system status

diagnose dvm device list [/ul]

+Also have you performed any downgrading on the FGT before? +How FMG and FGT are connected ? via VPN ?

+Can you ping both parties ?

Cheers

[HaTiMuX · Accepted solution]

Hello,

I had a similar issue and it was related to dnsfilter configuration.

I had the following error on Fortimanager: 

data not exist

reloadconffail 'datasrc invalid. object: dnsfilter profile ftgd-dns filters category 22. detail: 90. solution: data not exist

You can find the details of the error on the task monitor.

Since we were not using dns filter, I have purged the configuration on the fortigate:

# config dnsfilter profile

# purge

Then the import on Fortimanager worked fine.

[vinceneil666]

Hi,

I had the exact same issue as HaTiMuX here, followed his instructions and it worked perfectley ! tnx :) 

[Greysky]

Hello,

Can I ask you one question about fortimanager?

I try to add Fortigate on Fortimanager, but when I authorized, I cannot.

My fault is as below, can you give me how to resolve it? Thank so much.