FortiGuard License Question

[babeskawn]

I bought a 60D on eBay. I got it licensed through Fortinet in my company name. I got a 3 year Forticare contract last month. All is well. (Fortinet phone support is excellent, BTW.)

Now I would like to get the FortiGuard. But I feel like the company (an online reseller) that I am going to buy it through is giving me the runaround and not being completely forthright about the pricing. They claim that they have to call Fortinet and jump through some hoops to prorate or make the contract periods match up with the now one month old FortiCare contract.

I would like to do this through some other reseller at this point. Can anyone tell me what's what and recommend a reseller in the Southeast U.S.? We are a 2 man shop and it seems like some of the companies that I've called don't want to be bothered.

[abarushka]

Hello,

Since FortiGate 60D has already reached "Last Service Extension Date" last September and "End of Support Date" in September 2023, I am skeptical that license can be extended.

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-Product-life-cycle-information-on-F...

[mle2802]

Hi @babeskawn,

You can use our directory website to search for a partner https://partnerportal.fortinet.com/directory/search?l=North+America

Regards,
Minh