FortiGuard DDNS cannot update IP address

[LouieLu]

FortiGuard DDNS 無法更新 IP 地址

視差

無法使用域名

[VinayHM]

Hi @LouieLu 

Please follow the article attached here for ddns is not updating.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-DDNS-IP-update-fails/ta-p....

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Unable-to-load-FortiGuard-DDNS-server-list...

Regards,

[Secucard]

Same here, all tricks faq not working

Public IP is not updated

Problem since yesterday in the evening and on fortios 6.4/7.0 on multiple different devices 

[Secucard]

today, all was fine again

Would be nice if someone from Fortinet could explain it.

I can not imagine, that this was not a kind of outage, and, as most usual, the information about it, comes late or even at no time. Not the best customer service at all

[Secucard]

@LouieLu can you confirm, it is working at your site, again, too?

[Secucard]

@VinayHM 

I suppose that something with the anycast system maybe was down

I found out, it can be changed like this

Switch to other Anycast servers:

# config system fortiguard
set fortiguard-anycast-source aws
end

However, what is the default on it?

[mpeddalla]

Hello @Secucard ,

The default when we enable any cast will be Fortinet.

config system fortiguard
set fortiguard-anycast enable
set fortiguard-anycast-source fortinet
end

article steps used when it is not reached by default enable

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-is-not-reachable-via-Anycast-de...

Regards,

Manasa