FortiGate200B Will not boot.

[Keith42]

Hi Everyone, My first post and it' s a problem. Here is the console log of the affected unit just before it hangs.

 FortiGate-200B (14:12-11.05.2009)
 Ver:04000006
 Serial number:FG200B*********
 RAM activation
 Total RAM: 1024MB
 Enabling cache...Done.
 Scanning PCI bus...Done.
 Allocating PCI resources...Done.
 Enabling PCI resources...Done.
 Zeroing IRQ settings...Done.
 Verifying PIRQ tables...Done.
 Disabling local APIC...Done.
 Boot up, boot device capacity: 3824MB.
 Press any key to display configuration menu...
 ......
 ../src/device/usb2/usb.c: 342: usb_start_wait_urb status!=0(-32)
 
 ERROR: Bulk read CSW ret = -32
 ERROR: ll_read_block( 5e08, 37010000, 20081, 20) = -1
 ../src/device/usb2/usb.c: 342: usb_start_wait_urb status!=0(-32)
 
 ERROR:Bulk read data ret = -32
 ../src/device/usb2/usb.c: 342: usb_start_wait_urb status!=0(-32)
 

Does anyone know what is causing this error. The 3 USB ports are empty on the FG200B Thanks

[Keith42]

if Fortinet sends me a (new/refurbished) FGT they assume I send in the defective unit. If I don' t I will have to pay the list price for a new unit. Now my reasoning is that if the defective unit never arrives in France this would be the same as not sending it in at all - no counterpart, full price.

This is why I got insurance on the unit at sale price. We have RMA' ed other vendor hardware in the past that arrived damaged. It cost us full price to get a replacement.