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OJazem
New Contributor

FortiGate failed to create policies through VPN

We have tried to manage our FortiGate firewall through a 3rd party agentless VPN (Symantec Secure Access Cloud).

The issue is that everything works fine except for creating, disabling, deleting policies. It takes around 5 minutes to response with (Failed to save changes) with error code 521. We are using a non-management interface to access the firewall.

2 REPLIES 2
RBA
Staff
Staff

Hey OJazem, so what is the FortiGate model and firmware version?. Also did we try to edit/configure the policy from CLI?. To give a proper reply we would have to look into the httpsd debugs while recreating the issue. Below link can help with the error logs 

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-GUI-slowness-and-errors-via-FortiGat...

sjoshi
Staff
Staff

Dear OJazem,

 

Thank you for posting to the Fortinet Community Forum.

 

Problem Description:-

FortiGate failed to create policies through VPN
 
From your update I believe you are facing issue while doing changes on the FGT.
 
Can you collect below debug while doing the changes:-
diagnose debug application httpsd -1
diag debug en
 

Thanks

Salon Raj Joshi
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