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aidnet
New Contributor

FortiGate VM license

hello team 

i have uploaded VM licence but the status is 

Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available

 

--- PLEASE HELP---

ALMkunwa
ALMkunwa
23 REPLIES 23
ozkanaltas
Contributor III

Hello @aidnet ,

 

Could you check the internet connection on your FortiGate? Because Fortigate controls license status online from FortiGuard while activation. 

 

Also, your license size and machine size is compatible?

 

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE4-5-6-7 OT Sec - ENT FW
aidnet

YES AND I CAN PING

 

# execute ping www.fortinet.com
PING lb-2.eu-west-3.aws.waas-online.net (13.37.145.162): 56 data bytes
64 bytes from 13.37.145.162: icmp_seq=0 ttl=44 time=214.3 ms
64 bytes from 13.37.145.162: icmp_seq=1 ttl=44 time=213.8 ms
64 bytes from 13.37.145.162: icmp_seq=2 ttl=44 time=210.1 ms
64 bytes from 13.37.145.162: icmp_seq=3 ttl=44 time=214.8 ms
64 bytes from 13.37.145.162: icmp_seq=4 ttl=44 time=224.9 ms

--- lb-2.eu-west-3.aws.waas-online.net ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 210.1/215.5/224.9 ms

ALMkunwa
ALMkunwa
ozkanaltas

Hello @aidnet ,

 

Ping is not enough. Could you check if there are port 443 connections to the addresses below? 

 

"execute telnet update.fortiguard.net 443"

 

  • update.fortiguard.net
  • service.fortiguard.net
  • support.fortinet.com

 

Also, If the registration process is newly completed. You should wait a little bit. 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE4-5-6-7 OT Sec - ENT FW
aidnet

# execute telnet update.fortiguard.net 443
Trying 208.184.237.66...
Connected to 208.184.237.66.
Connection closed by foreign host.

ALMkunwa
ALMkunwa
aidnet
New Contributor

It seems like the license is configured with no resource check this out

 

FGVM01TM24000019 # diagnose debug vm-print-license
SerialNumber: FGVM01TM24000019
License expires: Mon Mar 4 00:00:00 2024
Expiry: 60
Key: yes
Cert: yes
Key2: yes
Cert2: yes
Model: INVAL (0)
CPU: 0
MEM: 0
VDOM license:
permanent: 10
subscription: 0

ALMkunwa
ALMkunwa
ozkanaltas

Hello @aidnet ,

 

How many "memory" and "CPU" licenses do you have? And how many "memory" and "CPU" are configured on your virtual machine. 

 

Also, could you send the output of this command? 

 

"get system status"

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE4-5-6-7 OT Sec - ENT FW
aidnet

i am using EVE-NG the license i was given grom fortinet is FortiGate-VM for all supported platforms - 1 x vCPU core unlimited RAM

ALMkunwa
ALMkunwa
ozkanaltas

Hello @aidnet ,

 

could you send the output of this command? 

 

"get system status"

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE4-5-6-7 OT Sec - ENT FW
aidnet

FGVM01TM24000019 # get system status
Version: FortiFirewall-VM64-KVM v7.2.6,build1575,230926 (GA.F)
Security Level: 1
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
Hostname: FGVM01TM24000019
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1575
Release Version Information: GA
FortiOS x86-64: Yes
System time: Wed Jan 3 06:01:09 2024
Last reboot reason: warm reboot

ALMkunwa
ALMkunwa
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