FortiGate VM license

[aidnet]

hello team 

i have uploaded VM licence but the status is 

Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available

--- PLEASE HELP---

[aidnet]

this process is completed and the VM is rebooted but if i want to log in 

it look like the license is not uploded

[aidnet]

still the same , it let me upload the license again

[ozkanaltas]

Can you reinstall FortiGate VM image on your environment? If it does not work I think you should open a case to customer services. 

Also, I noticed that on your support page Fortigate serial number is "FGVM01TM24000019" but your license file name is "FGVM01TM24000015" I think this is not normal. Two names should be equal.

[aidnet]

hello still the same problem with other VM

FGVM01TM24000015 # get system status
Version: FortiFirewall-VM64-KVM v7.2.6,build1575,230926 (GA.F)
Security Level: 1
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
Hostname: FGVM01TM24000015
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1575
Release Version Information: GA
FortiOS x86-64: Yes
System time: Wed Jan 3 23:45:17 2024
Last reboot reason: power cycle