FortiGate VM license

[aidnet]

hello team 

i have uploaded VM licence but the status is 

Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available

--- PLEASE HELP---

[ozkanaltas]

I think this license activation process is not completed on the support portal. 

Could you wait a little bit of time? and while this time, can you reboot your VM unit?

[aidnet]

from the morning up to now is still in process.

[ozkanaltas]

Hello @aidnet ,

Is your serial number "FGVM01TM24000019", correct? 

If it is correct, I checked your serial number this serial number is not registered to the support portal.  Could you check the registration status on the support portal for this license? 

[aidnet]

FGVM01TM24000017 # get system status
Version: FortiFirewall-VM64-KVM v7.2.6,build1575,230926 (GA.F)
Security Level: 1
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
Hostname: FGVM01TM24000017
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1575
Release Version Information: GA
FortiOS x86-64: Yes
System time: Wed Jan 3 06:01:09 2024
Last reboot reason: warm reboot

[aidnet]

FGVM01TM24000017

[ozkanaltas]

Your Fortinet representative should give a PDF license file. After that, you should activate this license on "support.fortinet.com". After activation, this portal should give a license file with a "lic" file extension. You completed these steps, right? 

If you completed these steps, please send a screenshot from the support portal. 

[aidnet]

[ozkanaltas]

Could you try downloading the license file again from the up-left side of the page? After that, can you try activation with a new license file?

[aidnet]

[aidnet]

yes i have done all stages