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FortiGate VM license
hello team
i have uploaded VM licence but the status is
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
--- PLEASE HELP---
Solved! Go to Solution.
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FortiGate
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Can you reinstall FortiGate VM image on your environment? If it does not work I think you should open a case to customer services.
Also, I noticed that on your support page Fortigate serial number is "FGVM01TM24000019" but your license file name is "FGVM01TM24000015" I think this is not normal. Two names should be equal.
NSE 4-5-6-7 OT Sec - ENT FW
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Hello @aidnet ,
Could you check the internet connection on your FortiGate? Because Fortigate controls license status online from FortiGuard while activation.
Also, your license size and machine size is compatible?
NSE 4-5-6-7 OT Sec - ENT FW
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YES AND I CAN PING
# execute ping www.fortinet.com
PING lb-2.eu-west-3.aws.waas-online.net (13.37.145.162): 56 data bytes
64 bytes from 13.37.145.162: icmp_seq=0 ttl=44 time=214.3 ms
64 bytes from 13.37.145.162: icmp_seq=1 ttl=44 time=213.8 ms
64 bytes from 13.37.145.162: icmp_seq=2 ttl=44 time=210.1 ms
64 bytes from 13.37.145.162: icmp_seq=3 ttl=44 time=214.8 ms
64 bytes from 13.37.145.162: icmp_seq=4 ttl=44 time=224.9 ms
--- lb-2.eu-west-3.aws.waas-online.net ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 210.1/215.5/224.9 ms
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Hello @aidnet ,
Ping is not enough. Could you check if there are port 443 connections to the addresses below?
"execute telnet update.fortiguard.net 443"
- update.fortiguard.net
- service.fortiguard.net
- support.fortinet.com
Also, If the registration process is newly completed. You should wait a little bit.
NSE 4-5-6-7 OT Sec - ENT FW
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# execute telnet update.fortiguard.net 443
Trying 208.184.237.66...
Connected to 208.184.237.66.
Connection closed by foreign host.
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It seems like the license is configured with no resource check this out
FGVM01TM24000019 # diagnose debug vm-print-license
SerialNumber: FGVM01TM24000019
License expires: Mon Mar 4 00:00:00 2024
Expiry: 60
Key: yes
Cert: yes
Key2: yes
Cert2: yes
Model: INVAL (0)
CPU: 0
MEM: 0
VDOM license:
permanent: 10
subscription: 0
Created on 01-03-2024 05:53 AM Edited on 01-03-2024 05:59 AM
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Hello @aidnet ,
How many "memory" and "CPU" licenses do you have? And how many "memory" and "CPU" are configured on your virtual machine.
Also, could you send the output of this command?
"get system status"
NSE 4-5-6-7 OT Sec - ENT FW
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i am using EVE-NG the license i was given grom fortinet is FortiGate-VM for all supported platforms - 1 x vCPU core unlimited RAM
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Hello @aidnet ,
could you send the output of this command?
"get system status"
NSE 4-5-6-7 OT Sec - ENT FW
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FGVM01TM24000019 # get system status
Version: FortiFirewall-VM64-KVM v7.2.6,build1575,230926 (GA.F)
Security Level: 1
Serial-Number: FGVM00UNLICENSED
License Status: No License
License Expiration Date: 2024-03-04
VM Resources: 1 CPU/0 allowed, 985 MB RAM/0 MB allowed
Log hard disk: Not available
Hostname: FGVM01TM24000019
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1575
Release Version Information: GA
FortiOS x86-64: Yes
System time: Wed Jan 3 06:01:09 2024
Last reboot reason: warm reboot