FortiGate VM User/PW lost

[Macronet]

FortiGate VM Trial | OS Version: FGVMK6-FW-7.04-2463

Hello team, I changed my admin user from User admin to User Admin on the GUI and left the password the same. But I can no longer access the GUI or the FortiGate VM via CLI with the admin user. What options do I have to undo this or reset the user and password? Thank you for feedback. Best regards

[AEK]

Hi Marco

Few months ago I changed admin username and it worked just fine. So in normal situation you should be able to login with "Admin" user with the same password.

As per my knowledge it is not possible to reset admin password on FG-VM. You have to restore your VM (if you have VM backup or snapshot).

[Macronet]

Hi AEK, thank you very much for the information. Good to know that you can change User admin to Admin. Ok, I think I need a new VM license. Best regards,

[AEK]

If your old license still valid then you don't need new license. Just install a new VM then open a CS ticket to ask Fortinet to move the license to the new VM.

[DPadula]

Hi Macronet,

If you have changed it won't be possible to recover it. But  you can try to use the EC2 instance ID as described on this article just in case. 

Before such change, you should take a snap shot of the VM in case something goes wrong you can undo the changes.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-AWS-FortiGate-Password-Recovery/ta-p/19012...

[Macronet]

Hi everyone, after restoring the VM I can get a login again. Thank you very much for your support.