FortiGate VM Sync Issue with FortiToken Cloud

[Hamza_derbali]

Hello,

My Fortigate VM isn't syncing with FortiToken Cloud. When I try to synchronize using "exec fortitoken-cloud sync local," it fails : 

"FGVMEV167DQDX5F5 # exec fortitoken-cloud sync local
Cannot retrieve user information from FortiToken Cloud!
Command fail. Return code -1"

After investigating, I found the issue lies in the SSL handshake not completing between the Fortigate and FortiToken Cloud. The SSL minimum protocol version is currently set to TLSv1:

"FGVMEV167DQDX5F5 (global) # get | grep ssl-min-proto-version
ssl-min-proto-version: TLSv1 "

I need to change this to TLSv1.2, but the option isn't available :

"FGVMEV167DQDX5F5 # config system global

FGVMEV167DQDX5F5 (global) # set ssl-min-proto-version
SSLv3 SSLv3.
TLSv1 TLSv1.
FGVMEV167DQDX5F5 (global) #

"

Any help or solution would be appreciated. 

[ozkanaltas · Accepted solution]

Hello @Hamza_derbali ,

When i look at your serial number. I see you use an eval license. 

The eval license has some limitations about encryption. Because of that, you can't activate TLS 1.2 on your unit.

https://docs.fortinet.com/document/fortigate/7.4.3/administration-guide/441460