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Ahmed_Mossaad
New Contributor II

FortiGate License Renewal

Hi Everyone,

we have FortiGate Product model 30E The renewal date was January 27, 2024, but after one year, the renewal date is August 11, 2024, so why is the renewal not one year?

#30E

6 REPLIES 6
AEK
Honored Contributor

Hi Ahmed

I guess your last license has expired on Aug 2023. If this is the case then as you renewed it on January 2024 you lose 5 months.

AEK
AEK
Ahmed_Mossaad
New Contributor II

Hi 

No, my last license renewal was in January.

AEK
Honored Contributor

Yes but when your last license has expired?

AEK
AEK
Ahmed_Mossaad
New Contributor II

I renewed it before it expired.

AEK
Honored Contributor

Check the expiration date on both FG dashboard and on support portal as well.

In case it is not ok I'd suggest to contact your local Fortinet account manager or reseller.

AEK
AEK
hbac
Staff
Staff

Hi @Ahmed_Mossaad,

 

I would suggest opening a ticket with Customer Service to verify that. 

 

Regards, 

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