FortiGate Cloud Status: Error Logging In

[heyyo]

Hi,

I am seeing that error in my dashboard, and was planning to click the 'Activate' so I can log in button but its greyed out. I do not have the full subscription to the FortiGate Cloud. Is this the reason why?

Thank you

[dingjerry_FTNT]

Hi @heyyo ,

You did not share the error message or screenshot.

If you registered at https://support.fortinet.com , you should be able to check the License info for your FGT.

Here is the info about FortiGate Cloud license SKU:

https://docs.fortinet.com/document/fortigate-cloud/24.4.0/administration-guide/568218

Or if you can share your FGT SN, I can check it for you.

[heyyo]

This is the error I am seeing:

I do not have full license for the FortiGate cloud. Could this be causing the issue?

Thank you!

[dingjerry_FTNT]

Did you register at https://support.fortinet.com ?

[heyyo]

yes, I am seeing this device in the forticloud portal, but wondering why on the FortiGate side this error is popping up.

[dingjerry_FTNT]

You may try the steps in this KB:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiCloud-connection-failure/ta-p/1...

[dingjerry_FTNT]

By the way, the outputs of this command on FGT should show some info:

diagnose test application forticldd 1

[heyyo]

Thank you! I will check that out.