FortiGate Authentication issue

[Punnawit]

I use FortiGate to create Authentication for my local user. I create a policy for it, add user group in that policy. It works well for the past 3 months. Suddenly, last week everyone cannot access authentication page and unable to use internet under this policy. Why? And after I try to put user group out of that policy, everyone can access internet but didn't have to pass the authentication. I want to add user group into policy to force everyone to login through authentication. How?

[AEK]

Are you using FortiAuthenticator?

If so then did you check the status of the connectivity between FGT and FAC?

[joshbergm]

Hi,

Is the disclaimer option enabled in the firewall policy to prompt the users for authentication?

Otherwise it will try to use passive authentication.