FortiGate 800C Crashes, cannot connect in anyway (5.4)

[pcockrell]

Hello,

I am currently working on relocating a FG800C to a new office. We were running 5.0.11 and since this is a new location, I have sometime to test things I decided to try out 5.4.0. For the past 2 days the firewall has crashed and completely locked up. No WAN ping, no LAN ping, no serial console, no usb console. I know there has been some issues, but has anyone else had their firewall lock up like that?

I have completely wiped and restored the device and it did not help at all. If anything it crashed even quicker than it did before the factory reset.

My plan is to downgrade back to 5.2.6, but I wanted to see if this was a common thing.

Thanks!

[cpetry]

ede_pfau wrote:

Do you know how that diag command is used? Without 'diag deb flow trace start 9999' you won't see anything.

Apparently it's not used like that either.  I called FortiNet support and they ran something entirely different so messages would be generated for the console logging.  I'll have to go look at the comlog command they used.

That command is used for logging network flow not system failures.