I'm preparing my first 60E for deployment. This unit came with the new 5.4 firmware. Early in the process of configuring the unit I locked myself out of the firewall. I see a Reset switch on the outside of the firewall enclosure. Can this be used to reset to factory settings? I did not see any information about this switch in the manuals for the 60E. If this can be used how do you perform a reset, i.e. hold the reset switch in with a paperclip while powering up the unit? Is the use of the Reset switch documented somewhere, if so where? Thanks!
Per these docs, it looks like you fully cut the power, then restore power to the device, then press and hold the reset button once the status LED starts blinking. Older docs says within 30 seconds of power being restored.
I just chatted with Tech Support this morning. There is a reset button on my Fortigate 60E, but tech support was unable to tell me how to use it to reset the device to factory default. Trying many different procedures yielded no joy. My only option was to go out and find a console cable. Since the reset button is ineffective, it would have been nice to have a console cable in the box.
Supposedly, you need to press/hold the RESET button within 20 seconds of the device booting up. I do agree with finding/locating a console cable as it opens up a lot of options of accessing the 60E.
Alternately, depending on firmware and config already stalled, you may be able to use a USB stick to restore a backup config. Format a USB stick (fat16 or fat32(?) and stick a back up copy of your config on it, name it fgt_system.conf and boot the fgt with this USB stick inserted. But chances are if support has already tried or suggested this then the console cable route is your best option.
Trying many different procedures yielded no joy. My only option was to go out and find a console cable. Since the reset button is ineffective, it would have been nice to have a console cable in the box.
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