After update firmware to 7.0.4 I try to see GUI dashboard widget "Firewall Users" and device down with error "Failed ti retrieve info". In ssh console after same minutes
# diagnose sys top
[sys_top:559] fork() failed: (12)Cannot allocate memory
and not answer.
In com-port connect console:
fork() failed
fork() failed
fork() failed
fork() failed
fork() failed
https debug not show nothing, it stoped after open page with widget "Firewall Users"
Hi,
Can you please try to reboot the FGT and check again?
> C195FW001 # diag sys top
[sys_top:560] fork() failed: (12)Cannot allocate memory
Regarding this error message, please run the command #diag sys top-summary & whichever, process is consuming high memory then kill it as the following.
#diag sys kill 99 <process_id>
How to interpret the process_id, please review the below kb article on it.
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Diagnose-sys-top-CLI-command/ta-p/190238?e...
If your fortigate is a low-end series model, it may not have enough memory to run the firmware.
Check also the "diag sys flash list" - you should see at least 10% available space for the active partition (the one with "Yes")
User | Count |
---|---|
2243 | |
1218 | |
771 | |
451 | |
366 |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.