FortiFone time synchronize issue with FVE VM-100

[ahmed_elmelegy]

i have FVE VM-100 with version 7.0.2 and FortiFone 380 on version 7.0.0.110 the time in fortifone is not same as FVE VM-100 and try to change the time zone to be as FVE and reboot it with the same issue , also tried to upgrade it to Version 7.0.2 with the same issue it cannot synchronize with FVE time.

can any one help? 

[Jean-Philippe_P]

Hello ahmed_elmelegy, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

[Jean-Philippe_P]

Hello again,

I found this solution. Can you tell us if it helps, please?

It seems like the FortiFone is not synchronizing its time with the FortiVoice Enterprise (FVE) VM-100. Here are steps you can take to troubleshoot and resolve the issue:

1. Check NTP Configuration:
   - Ensure that the FortiFone is configured to use Network Time Protocol (NTP) for time synchronization.
   - Go to the Network Time Configuration page on the FortiFone and verify the SNTP server address. Use a known public NTP server like `pool.ntp.org` or `time.nrc.ca`.
   
   
2. Verify Time Zone Settings: Double-check that the time zone settings on both the FortiFone and the FVE VM-100 are correctly configured to match your region.
   
   
3. Enable DST if Applicable: If your region observes Daylight Savings Time (DST), ensure that DST is enabled and properly configured on the FortiFone.
   
   
4. Manual Time Configuration: If NTP is not working, try setting the time manually on the FortiFone. Go to Setting > Preference > Date & Time and select Manual mode. Enter the correct time and date.
   
   
5. Firmware Update: Ensure that both the FortiFone and the FVE VM-100 are running the latest firmware versions. You mentioned upgrading the FortiFone, but ensure the FVE VM-100 is also up to date.
   
   
6. Network Connectivity: Verify that the FortiFone has proper network connectivity and can reach the NTP server. Check for any firewall rules that might be blocking NTP traffic.
   
   
7. Contact Support: If the issue persists, consider reaching out to Fortinet Customer Service & Support for further assistance.

By following these steps, you should be able to resolve the time synchronization issue between your FortiFone and FVE VM-100.