FortiExtender - two SIM's - disable slot 1/2

[pmh]

Hi, 

We have a few FortiExtenders with multiple SIM's. Have so far not found any good way of controlling which SIM that should be used. 

Is there no way we can simply disable slot 1 when we want to use the SIM in slot 2 - and vice versa?

I know about the swap policy by data and signal, but sometimes we need to simply disable one of the SIM's, and it would be easier for us to do this remotely without physically disconnecting them. 

[Anthony_E]

Hello pmh,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello pmh,

I have found this document:

https://docs.fortinet.com/document/fortiextender/7.0.2/admin-guide-standalone/122767/sim-switch

Could you please tell me if it is helping?

Regards,

[pmh]

Hi Anthony, 

Thanks, I know about the swap policies, but this is not what I'm trying to achieve. I'm just looking to see if there is a easy way to disable slot number 1 or 2 when I have two SIM's inserted. 

There should be, right?

-PM

[Anthony_E]

Hello pmh,

Ha sorry then.

I will try to find a FortiExtender expert to validate or not your request.

Regards,

[gfleming]

Are you standalone or FortiGate-managed.

https://docs.fortinet.com/document/fortiextender/7.2.4/admin-guide-fgt-managed/136125/set-the-defaul...

https://docs.fortinet.com/document/fortiextender/7.2.3/admin-guide-standalone/136125/set-the-default...

[pmh]

Hi Graham,

The FortiExtender is managed via the FortiGate.

Trying to swap default SIM by using the:

Set the default SIM by SIM slot

The default SIM is sim1. You can change it to sim2 using the following commands:

config extender-controller extender
    edit <FEX SN>
        set authorized enable
        config modem1
            set ifname <fext-wan>
            set default-sim sim1|2
        end
    next
end

it fails with:

FGT-NAME (FX013TQXXXXXXX) # config modem1

command parse error before 'modem1'
Command fail. Return code 1

If this would work, it will not "disable" SIM1/2, but just set one as active and one as backup. Can we then be sure that the backup doesn't automatically take over - given that no SIM switch settings have been configured?

-PM

[gfleming · Accepted solution]

I think you've found an error in the documentation! The syntax is all wrong. Please refer to FortiOS CLI guide which has correct syntax:

https://docs.fortinet.com/document/fortigate/7.2.4/cli-reference/560620/config-extension-controller-...

Here's what it looks like:

config extension-controller extender-profile
  edit "FXXXXXXXXXXXXXXX-profile"
    config cellular
      set redundant-mode disable
      set default-sim <YOUR_PREFERRED_SIM>
    config auto-switch
      set disconnect disable
      set signal disable
      set dataplan disable
      unset switch-back

[pmh]

Thanks Graham, 

That makes much more sense, and definitely makes it easier for us to remotely control which SIM that should be in use. 

Case closed. 

-PM