FortiEMS failed to sync IP address from forticlient

[Krunal_Thakar]

Hi there,

I have a forticlient EMS server (free License) installed on premises and forticlient installed on windows client.

Users are currently working from home. they usually connect to SSL VPN and access the internet and internal stuff.

SSL VPN is in full tunnel mode. I have nated EMS server with my external IP and allow 8013 port from external forticlient users to connect fortiEMS server.

In EMS server I have define on net and off net policies such that VPN network will be a part of on net policy.

however sometimes remote users connected to vpn does not applied right policy i.e on-net policy.

Closely looking to the server side i found that when user connected to VPN network, its VPN ip is not reflating in the EMS server instead old ip is showing and so client does not apply right policy.

Any one please help me to troubleshoot this?

Thanks in advance.