FortiEMS 7.2.4 - Fatal error during installation

[ugann]

we tried to install FortiClient EMS 7.2.4 on our Windows Server 2019 Standard. Actually we have installed FortiClient EMS Version 7.0.13. We have previously performed a Inplace Upgrade from Windows Server 2016 to Windows Server 2019.

When we try to update as an Administrator, it goes back at some point and says "fatal error".

We use Microsoft SQL Server 2017, the ODBC Driver 17 for SQL Server. and Microsoft Visual C++ 2015-2019. Microsoft Docs says that the ODBC Driver 17 for SQL is compatible with Windows Server 2019.

Our FortiEMS-Server is not a member of a domain and does not have restricted access to the internet, which should block the installation.

[kaman]

Hello Ugann,

It seems like you are experiencing issues while trying to install FortiClient EMS from version 7.0.13 to 7.2.4 on your Windows Server 2019 Standard. The error message "fatal error" can be quite generic and may not provide specific details about the root cause. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. **Check System Requirements**: Ensure that your Windows Server 2019 Standard meets the minimum system requirements for FortiClient EMS 7.2.4 as mentioned in the documentation.

2. **Verify Dependencies**: Since you are using Microsoft SQL Server 2017 and ODBC driver 17 for SQL Server, make sure they are compatible with FortiClient EMS 7.2.4. Ensure that Microsoft Visual C++ 2015-2019 is correctly installed.

3. **Review Installation Logs**: Check the installation logs for more detailed error messages. This can provide insights into what specifically caused the "fatal error" during the upgrade process.

4. **Run Installation as Administrator**: Make sure you are running the upgrade process with full administrative rights. Right-click on the installation file and select "Run as administrator" to ensure proper permissions.

5. **Temporary Disable Antivirus/Firewall**: Sometimes security software can interfere with installations. Temporarily disable any antivirus or firewall software before attempting the upgrade.

6. **Clean Installation**: If the upgrade continues to fail, consider performing a clean installation of FortiClient EMS 7.2.4 instead of upgrading from the existing version. This can sometimes resolve issues related to upgrade failures.

Also, there should not be any programs installed on the machine you want to install EMS on. This includes simple things like C++ and vmtools. However, if the language, region and keyboard settings are not in English, the installation usually fails.

https://docs.fortinet.com/document/forticlient/7.2.4/ems-administration-guide/358374/system-requirem....

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