FortiEMS 7.2.4 - Fatal error during installation

[Rizgiff]

Hi everyone,

we tried to install FortiClient EMS 7.2.4 on our Windows Server 2019 Standard. Actually we have installed FortiClient EMS Version 7.0.13. We have previously performed a Inplace Upgrade from Windows Server 2016 to Windows Server 2019.

When we try to update as an Administrator, it goes back at some point and says "fatal error".

We use Microsoft SQL Server 2017, the ODBC Driver 17 for SQL Server. and Microsoft Visual C++ 2015-2019. Microsoft Docs says that the ODBC Driver 17 for SQL is compatible with Windows Server 2019.

Our FortiEMS-Server is not a member of a domain and does not have restricted access to the internet, which should block the installation.

For more information i saw the log files but there are a lot of logs and I can't find what's wrong.

FortiClient docs said that it is not a problem to upgrade from 7.0.2 < to 7.2.4.

Does anyone know this error?

[ozkanaltas]

Hello @Rizgiff ,

There should not be any programs installed on the machine you want to install EMS on. This includes simple things like C++ and vmtools. However, if the language, region and keyboard settings are not in English, the installation usually fails.

https://docs.fortinet.com/document/forticlient/7.2.4/ems-administration-guide/358374/system-requirem...

[Rizgiff]

"For EMS to support centralized FortiClient deployment, the version that you are upgrading from must have been released earlier than the version that you are upgrading to. For example, you cannot upgrade EMS from 7.0.12 to 7.2.4, since Fortinet released 7.0.12 after 7.2.4."