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piacas
New Contributor III

FortiEMS 6.4.3 and Mac Fortic;ient error

EMS keeps trying to push Forticlient update to MacOS 11.2. It always errors with:

'Forticlient upgrade failed. Can not extract install file'

This started after ems6.4.2 to 6.4.3 upgrade.

I even uninstalled forticlient and re-installed from the deployment package from EMS server. Installed forticlient 6.4.3, but EMS still wants to push an update to client with same error.

Windows clients are fine.

Any thoughts?

1 REPLY 1
mike_dp
New Contributor

We are looking to upgrade EMS to 6.4.3 too from 6.4.2. Do you have an active MAC deployment to get MAC to update their Forticlient all the time like that?

 

We had issues in the past with the deployment option in EMS. We use manage engine to deploy new Forticlient versions to PCs.

Fortigate : 80E, 80F, 100E, 200F, 300E : 6.4.6

FortiAnalyzer, ForticlientEMS

Fortigate : 80E, 80F, 100E, 200F, 300E : 6.4.6 FortiAnalyzer, ForticlientEMS
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