FortiEDR

[kankuraon]

We had 5.0.3 on all our systems and we upgraded to 5.2.*** and it’s causing major issues. It says Microsoft office license isn’t valid and random strange windows issue like you can’t even log in because of unspecified error. Anyone ever seen this?

[Anthony_E]

Hello kankuraon,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[JulieRamos]

Did you find your answer?

[Faiza_Emam_Delhi]

you are encountering issues with Microsoft Office licensing and other Windows issues after upgrading to FortiEDR version 5.2. While it is possible that the upgrade itself may have caused these issues, it is also possible that they are unrelated and coincidental.

Here are some steps you can take to troubleshoot these issues:

1. Verify that the Microsoft Office license is valid on the affected systems. You may need to contact Microsoft support or your license reseller to verify the license.

2. Check that the FortiEDR agent is installed correctly on the affected systems. Make sure that the agent is running and that it is communicating with the FortiEDR server.

3. Review the FortiEDR logs on the affected systems to see if there are any errors or warnings related to Microsoft Office or Windows issues. This may give you more information about what is causing the issue.

4. Consider rolling back to the previous version of FortiEDR to see if the issues persist. If the issues go away after rolling back, it may indicate that there is an issue with the new version.

5. If you are still experiencing issues, consider reaching out to Fortinet support for further assistance. They may be able to provide more specific guidance based on your specific situation.

By following these steps, you can further isolate the issue and determine the root cause of the problem.

[PhilipDavis]

Thank you for your suggestion.