FortiEDR slowness

[riktrajan]

Does anyone here use FortiEDR? We started with v4 and it was a pretty good lightweight product but at the same time lacking a lot of features. Since upgrading to v5 we have had nothing but problems. Working with their support for months on Microsoft Dynamics being slow as hell with FortiEDR and now we seem to be getting complaints of slowness on regular laptops.

We actually had a customer go out and buy a new laptop because his was slow only to find out once we disabled FortiEDR his old laptop was fine (he obviously should of worked with us prior to buying a new laptop of course)

We have experienced other applications being slow as well such as Y.E.S. management (auto software). It is very weird how it affects random applications and in the case of Dynamics you can disable/enable FortiEDR and the slowness will be back in a few hours but not instantly. However disabling FortiEDR makes the problem go away instantly.

[Anthony_E]

Hello riktrajan,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello,

May I propose you to have a look in our Knowledge Base, under FortiEDR product:

https://community.fortinet.com/t5/FortiEDR/tkb-p/TKB17?pageNum=1

You have here some KB articles which can be helpful.

Please come back to me if you do not find any answers. We will continue to look for an answer.

Regards,