FortiEDR dashboard shows degraded lost connection, but can remote into the device
We have been seeing this pattern in more than one store. The state is Degraded and the reason is 'Lost Connection' Other remote connections, remote in, transferring files, etc. work. The hardware info is below.
Screenshot of the message.
What confuses us is that all the other network functions seem to work. What can block just the collector from connecting? I would have tried to uninstall/install but I get the error that it can't connect while running the uninstall. I believe, that if I can understand one, then we can apply it to the chain.
OS Name Microsoft Windows 10 Pro Version 10.0.19042 Build 19042 System Manufacturer LENOVO System Model 10AAS5QQ00 System Type x64-based PC Processor Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date LENOVO FBKTB6AUS, 8/2/2015 SMBIOS Version 2.8 Embedded Controller Version 1.32 BIOS Mode UEFI BaseBoard Manufacturer LENOVO BaseBoard Product SHARKBAY BaseBoard Version SDK0E50512 STD Platform Role Desktop Secure Boot State On Hardware Abstraction Layer Version = "10.0.19041.1566" Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.89 GB Available Physical Memory 5.70 GB Total Virtual Memory 9.14 GB Available Virtual Memory 6.90 GB Page File Space 1.25 GB
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.