FortiEDR Event Viewer Problem

[Halfeez92]

Hi,

Today I just got an issue on FortiEDR cloud console. I cannot open the event viewer page. It gives me an error message "Events retrieval failure. Transaction rolled back because it has been marked as rollback-only"

The other problem is, Google Chrome is being blocked and was in the list of Application Control Manager, so I intend to check on Event Viewer page who added the Chrome into the blocklist, but at the same time I am facing the issue said above.

[Stephen_G]

Hi Halfeez92,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Stephen_G]

Hi Halfeez92,

We're still trying to get you a response. Sorry it's taken a while! We'll get back to you as soon as we have one.

[Stephen_G]

Which version of FortiEDR are you running? https://docs.fortinet.com/document/fortiedr/6.2.0/release-notes/713443/resolved-issues In versions before 6.2.0, issues 1002993, 1006493 (on the page I linked) may have prevented this.

If you're running an earlier version, it might help to upgrade.

[Stephen_G]

Hi Halfeez92,

It sounds like this is a known issue. We're working on a fix and you can expect one in a future update! I'm sorry for the inconvenience this has caused.

If you open up a FortiCare ticket, we can add your environment to the list to get fixed in our internal ticket.

Thanks,