FortiCloud login issues

[Schen-IT]

Hello

I'm trying to login in the normal way of EMAIL USER and I get an error message that the SAML request has expired. My two-step verification is currently configured via email. But even when I tried to change to an authentication app, I get the same message. when im trying to login via incognito mode im getting the same issue. The error massage is redirect me to the support portal and from there i do can loggin to my account. 

What a strange issue is that ?? 

Does someone ever faced an issue like that ?

please help !!

[Jean-Philippe_P]

Hello Schen-IT, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,