FortiCloud login issues

[Schen-IT]

Hello

I'm trying to login in the normal way of EMAIL USER and I get an error message that the SAML request has expired. My two-step verification is currently configured via email. But even when I tried to change to an authentication app, I get the same message. when im trying to login via incognito mode im getting the same issue. The error massage is redirect me to the support portal and from there i do can loggin to my account. 

What a strange issue is that ?? 

Does someone ever faced an issue like that ?

please help !!

[Jean-Philippe_P]

Hello Schen-IT, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[Jean-Philippe_P]

Hello Schen-IT,

I found this solution. Can you tell me if it helps, please?

The error message you're encountering suggests a SAML authentication issue related to time synchronization between the Identity Provider (IDP) and the Service Provider (SP). Here are steps to troubleshoot and resolve the issue:

1. Check Time Settings: Ensure that the system time and timezone settings on both the IDP and SP are correct and synchronized. Any time drift can cause SAML authentication errors.

2. Verify NTP Configuration: Confirm that both the IDP and SP are configured to use a reliable Network Time Protocol (NTP) server to maintain accurate time synchronization.

3. Clear Browser Cache: Clear your browser cache and cookies, as cached data might be causing issues with the SAML request.

4. Test in Different Browsers: Try logging in using a different web browser to rule out browser-specific issues.

5. Review SAML Configuration: Double-check the SAML configuration settings on both the IDP and SP to ensure they are correctly set up.

6. Consult Logs: Review the event logs on both the IDP and SP for any additional error messages or details that might provide further insight into the issue.

If the problem persists after these steps, consider reaching out to Fortinet support for further assistance.