FortiCloud - No Data

[ISOffice]

Hi All,

We have a FortiGate 100D Cluster (Active-Active), running Version 5.2.1 Build 618 (GA). We currently are using the free 1Gb subscription to FortiCloud (in the process of upgrading to the 200Gb option).

However, when viewing the reports in FortiCloud, we are seeing 'No Data' being returned under all of the headings of the 'Web Usage' section.

We are seeing returns on 'Top Sources by Bandwidth Usage' and 'Top Sources by Sessions' etc. The 'Bandwidth and Applications' section seems to work fine.

Is there something obvious I am overlooking in relation to logging of web traffic?

Many thanks,

JP

[YtseJam]

Thank you for your replies.

Anyway, I been there already updated my firmware to v5.2.2 but I downgrade it for I'm experiencing an error in web filtering profiles and I decided to read first the firmware release notes.  

[Delta]

Did you try setting the source-ip?  See this post:

https://forum.fortinet.com/tm.aspx?m=115194&tree=true#

[YtseJam]

Delta wrote:

Did you try setting the source-ip?  See this post:

https://forum.fortinet.com/tm.aspx?m=115194&tree=true#

Hi,

What particular ip should I used as source-IP? Sorry for the question..'coz I'm using forticloud before with the defaults settings w/o source ip and it works fine, just don't have idea on what ip I must use..

Thanks

[krissilon]

You have to use the wan ip address

[pireality]

If you don't have a static WAN address, is there a way to set it to use the DHCP supplied address with each new lease?

[YtseJam]

Delta wrote:

Did you try setting the source-ip?  See this post:

https://forum.fortinet.com/tm.aspx?m=115194&tree=true#

Hi,

What particular ip should I used as source-IP? Sorry for the question..'coz I'm using forticloud before with the defaults settings w/o source ip and it works fine, just don't have idea on what ip I must use..

Thanks