FortiCloud Activation

[Wyd]

Hi,

I am trying to activate forticloud , receive Forticloud internal error message.

ISP claims not no blocking on their side.

Anyone , experience issue.

Please Help.

Regards,D

[Jeff_FTNT]

You may try:

1.Make sure FGT's DNS setting is correct, it have "logctrl1.fortinet.com" in DNS cache, check it with CLI:dia test application dnsproxy  7

2. Enable debug to see what happen, CLI:dia debug  application  forticldd -1

3, Check the status with CLI:

 dia fdsm  xx