FortiClient web filtering suddenly blocking access to Zoom network on MacOS

[loicp]

Anyone experiencing similar issue since yesterday  ? 

It happened suddenly, with no modification on web filtering rules from our side, nor any updates done on Zoom app nor Forticlient. 

Forticlient 7.0.9
Zoom 6.2.2 and 6.2.3

MacOSX Sequoia 15.0.1

[Anthony_E]

Hello Loic,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello @Umer221,

I hope you are doing well.

Could I please, request your expertise another time for this request?

Thanks a lot in advance.

[loicp · Accepted solution]

Hello @Anthony_E 

Thanks for looking into this issue. 

It looks like we faced known issue 949317 - Zoom calls do not work with the new Web Filter, which was fixed in v7.2.2

We fixed our immediate issue with v 7.0.9 by adding zoom.us and IPs to web filter exclusion list. 

Not ideal but give us time to plan proper upgrade. 




 

[Anthony_E]

Hello Loic,

Thanks a lot for your answer, and for sharing your fix!

Regards,