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New Contributor

FortiClient upgrade to 6.0.0 - Console stops working

I've tested this on my regular workstation as well as a virtual Win8 that I had laying around. Upgrading to 6.0.0 goes off without trouble, trying to open the FortiClient console however outputs this error:


Error: A JavaScript Error occured in the main process Uncaught Exception: TypeError: Cannot read property 'ID_Help' of undefined at createMenu (C:\Program Files\Fortinet\FortiClient\resources\app.asar\index.js:150:60) at exec (C:\Program Files\Fortinet\FortiClient\resources\app.asar\index.js:129:7) at ChildProcess.exithandler (child_process.js:230:5) at emitTwo (events.js:106:13) at ChildProcess.emit (events.js:191:7) at maybeClose (internal/child_process.js:885:16) at Process.ChildProcess._handle.onexit (internal/child_process.js:226:5)



The console window stays white and I haven't figured out a workaround for this so far. I've yet to find a process that installs the update without failing in this manner. 



New Contributor

Same issue, upgraded the client via FortiClientEMS and got the same issue with the console. Any news on fixing it?


Hi, I have the same problem, any one has any answer yet??


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