FortiClient fails on install

[Alan_Briggs]

Hi, I need to install FortiClient to access a clients network. I have downloaded the newest version of the client but every time I try to install it gets to the point of " Starting services" then fails and rolls back the installation. The installer gives no indication of any error. The windows event log contains " Windows Installer installed the product. Product Name: FortiClient. Product Version: 5.0.1.0194. Product Language: 1033. Manufacturer: Fortinet Inc. Installation success or error status: 1603." I have full admin on my machine and I am trying to install into the standard program files folder. Anyone any ideas?

[Chris_Lin_FTNT]

Alan, Is this the first time you install FortiClient on your computer? What OS is it running? You can try the following steps to clean up the system and install it again: 1. right click on " My Computer" , click " Manage" ; 2. Click " Device Manager" on the left pane; 3. From menu click " View" , check " Show hidden devices" ; 4. Under " Network adapters" , delete anything related to FortiClient, e.g. Fortinet virtual adapter; 5. Under " Non-Plug and Play Drivers" , delete anything related to FortiClient, e.g., FARegMon, fortiapd, FortiFW, Fortinet NDIS6..., Fortips, FortiRdr, FortiStat2 etc. If problem persists, you can send us the install log file. It' s in folder %temp%, probably has name FCTInstall.log. Regards, Chris

[RobertLDavis]

I' m experiencing the exact same issue. I tried to attach the install log, but it' s bigger than forum allows and it won' t accept zip files. I put it on a site where t can be downloaded if you are willing to do that: www.sqlsoldier.com/FortiClient/FCTInstall.zip. This is on a Windows 7 64 bit machine.

[Chris_Lin_FTNT]

Hi, Robert, Your log indicated that fortifilter driver service was marked for deletion. After reboot and re-install, the problem should resolve. If it doesn' t work, please send us the latest log. Thanks.

[Brian_Roach]

I' m also recieving the exact same error as Alan on 2 machines. I have followed the steps above, rebooted and reinstalled, and continue to recieve the error. These are also Windows 7 x64 machines. I broke up a log file into 5 parts so it is small enough to post here. Log File Part 1

[Brian_Roach]

Log File Part 2

[Brian_Roach]

Log File Part 3

[Brian_Roach]

Log File Part 4

[Brian_Roach]

Log File Part 5

[Chris_Lin_FTNT]

Hi, Brian, We found from your log that FortiRdr failed to start. Did you installed other version of FortiClient before? Could you try deleting any FortiClient related driver & services and reboot (follow my previous post)? You can also delete the network card and let windows discover it again. Thanks.