FortiClient fails on install

[Alan_Briggs]

Hi, I need to install FortiClient to access a clients network. I have downloaded the newest version of the client but every time I try to install it gets to the point of " Starting services" then fails and rolls back the installation. The installer gives no indication of any error. The windows event log contains " Windows Installer installed the product. Product Name: FortiClient. Product Version: 5.0.1.0194. Product Language: 1033. Manufacturer: Fortinet Inc. Installation success or error status: 1603." I have full admin on my machine and I am trying to install into the standard program files folder. Anyone any ideas?

[asc6]

blahblah wrote:

How can you provide installer without signed drivers? Are you living in a cave or something? Nobody can install your 5.4 version because of this. Now my PC is ruined. Full of random fortinet files and registry entries which CANNOT be deleted. Very poor job!

It is signed. If you're seeing this issue Windows just isn't updated to understand what it's signed with (SHA-2). Update Windows and it'll work. I had to install "Windows6.1-KB3033929-x64" For my Windows Pro SP1 installation before it would work. 

[hst]

Hello,

I encountered the same Installation trial problem,

i.e. got " 'FortiShield' failed to start verify that you have that you have sufficient privileges to start system services" 

- running under Win7 64 bits,

- have Admin rights to run the installation

- I assumes that the FortiClient = 5.4 , but can verify it 

- I tried to figure out whether there are some un-needed Fortigate drivers (my computer -> manage -> device manager etc.), but find NONE

- In the FCTInstall.log : 

...

MSI (s) (00:EC) [08:03:34:398]: Executing op: ServiceControl(,Name=FortiShield,Action=1,,) StartServices: Service: FortiShield Error 1920. Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services. MSI (s) (00:EC) [08:06:36:958]: Product: FortiClient -- Error 1920. Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services.

Error 1920. Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services.

...

- As a solution, I would like to DL and install a previous FortiClient (e.g. 5.2 ??),

    BUT can not find DL link for that,

- Tried to ask for assistance, from few of your Israeli rep. support, but.... they are no willing enough

Many thanks in advance

Hst

[pkoruttu]

I am also facing same issue cleaned registry, tried most of version and simpling rolling back with log.  It is really annoying.

[slymnyildrm]

Hello İt İs Suleyman. ,

I have a customer who using Fortigate 60D 

Also they have to work homeoffice for Covid19 

But ı couldnt FortiClientVpn. 

Can you help me about it . 

ı Checkit all device manger but couldnt find any device about fortinet.

Also ı m sending you my install log. 

When you see ıt ı hope your willl get my problem. 

So please let me know about it.

[SETUPEXE] 2020-12-09 13:26:22 WinMain(), my version is 6.4.1.1519 [SETUPEXE] 2020-12-09 13:26:22 forticlient_configuration has no child element: C:\Users\BURCUD~1\AppData\Local\Temp\\emsmicro.conf.conf [SETUPEXE] 2020-12-09 13:26:22 WinMain 3881 [SETUPEXE] 2020-12-09 13:26:22 WinMain(), cmdline= [SETUPEXE] 2020-12-09 13:26:22 DetectFCTFamily(), my product code: {ED5B8B8C-CD0E-4D4B-AA33-A89A8469C789}, upgradecode={3F5593C1-6B52-49D7-9C38-C390AD928BB0} [SETUPEXE] 2020-12-09 13:26:22 DetectFCTFamily() returned 0, product=, bIsMyself=false [SETUPEXE] 2020-12-09 13:26:22 WinMain(), rebooted flag was not set [SETUPEXE] 2020-12-09 13:26:22 InstEntrance(), g_bRunningAsService==0, cmdline=FortiClientVPN.exe [SETUPEXE] 2020-12-09 13:26:22 CheckRebootAtom() [SETUPEXE] 2020-12-09 13:26:22 reboot request flag is detected