FortiClient doesnt connect to EMS Cloud with no error message

[Magdalena]

I am trying to connect my FortiClient to my FortiEMS Cloud 7.4.1 and it doesnt work.

The EMS is a new installation and doesnt have any policies in place to maybe prevent a connection.

I have created an installer and used it to install FortiClient onto my Windows 10 device but whenever i enter the invitation code it starts loading and it never stops.

I already checked if the firewall is blocking any traffic and even on mobile ouside of the company network it wont connect. I can ping the EMS without any issues. What may be the cause for it?

I only own a ZTNA license

[AEK]

Are you able to connect with telnet <EMS-IP>:8013 ?