FortiClient disconnects from EMS when switching Windows user

[andrejrepka20]

Hello,

I deployed Forticlients to hosts via Forticlient EMS Cloud.

EMS is connected to domain and user are being verified against EntraID so when I deploy msi file from Intune and run the install script the EMS and VPN connects automatically. Issue comes after I log off from windows user to different account (for example maintanance or admin account for the host/station). The EMS disconnects and doesn't automatically connect again and I need to insert the invitation code to connect it again.

Also noting that the issue is not persistent and when troubleshooting sometimes the telemetry connection stayed after switching user to Local Admin and sometimes it just disconnects.

We are running Forticlient EMS cloud and deployed Forticlient is 7.4.3

I stumbled upon some older forum and reddit posts kinda describing the same issue but there wasn't any specific fix or explanation.

Thank you for any help

[funkylicious]

hi,

maybe disabling Log off When User Logs out of Windows in System Settings profile ?

[andrejrepka20]

Hello, This is disabled by default, i went through all of the settings that could indicate or be related to this issue but didnt find any. 

I was thinking later that day if this could possibly be caused by the local admin user not being in domain which we are using to authenticate the users.

My theory is that when the admin switches from domain user to local admin to do some maintenance, after the sync of the telemetry it recognizes that the user has been switched and disconnects the EMS but I dont know how plausible this could be