FortiClient always disconnect right after connect

[pravodev]

Hi. i have error with FortiClient in windows 10 the FortiClient always disconnect right after connect,  you can see the video here (9) connect and then disconnect - YouTube

I have tried reset network, repair forticlient, reinstall forticlent, configure internet option but did not work.

and then i tried to create new user in my windows and try connect FortiClent is success, i also try in my FortiClient mobile is success too, but in my main user is still disconnect.

(9) connect success in other user - YouTube

I would like to know if someone could help me with the solution to this error.

thank you very much for your cooperation.

[mgoswami]

Hi,

May I know the version of the Forticlient?

Can you try to connect using a working user who is able to login for another device from  non-working laptop? This way we might be able to isolate the issue first.

BR,

Manosh