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FortiClient VPN permission error on MacOS
I've installed FortiClient VPN only version and gave it full-disk and VPN permissions (to both: FortiClient.app and fctservctl2).
But when I try to connect to a VPN, it shows me an error: "To connect to a VPN with FortiClient, open Security & Privacy Settings and allow system software from FortiTray.". I've wanted to try to add FortiTray.app to the whitelist as well, but I cannot do it since it's located inside the FortiClient.app package.
How do I fix this?
Solved! Go to Solution.
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I found the solution :)
go to setting - general - login item & extentions.
scroll down to extentions and click on "i" infront of network extention and allow the fotiTray.app
Created on ‎04-11-2024 03:02 AM Edited on ‎04-11-2024 03:03 AM
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Hello @atsy ,
Did you do VPN step from this document?
You need to go System Preferences > Security & Privacy and allow FortiTray app
https://docs.fortinet.com/document/forticlient/7.2.4/macos-release-notes/223986/special-notices
NSE 4-5-6-7 OT Sec - ENT FW
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Hi @ozkanaltas,
I've tried re-installing the app multiple times in order to do it, but this prompt never appeared
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Hello @atsy ,
Reinstall the FortiClient can't solve your problem. You need to click allow button on this screen.
NSE 4-5-6-7 OT Sec - ENT FW
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Security & Privacy page looks like this on my laptop and I've never got this prompt, as I mentioned earlier.
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Hi @atsy ,
In my opinion, it's related to macOS Sonoma. The same problem happened to another user and the problem was solved in this way. Can you try it like that?
So I tried the following:
- Close forticlient from the taskbar
- Delete the files from Library/LaunchDaemons
- Delete the files from Library/Application Support/Fortinet
- Uninstall forticlient using forticlientuninstaller.app
- Reboot the computer
- Install Forti client 7.2.2.0776
https://community.fortinet.com/t5/Support-Forum/Forticlient-7-2-2-Mac-OS-14-Sonoma/td-p/288341
NSE 4-5-6-7 OT Sec - ENT FW
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I actually had Ventura, but I tried that on Ventura, then updated to Sonoma and tried that again, didn't work in both cases, still getting the same error.
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Hi,
I tried everything and still facing issue.
I couldn't download the specific version u mentioned and instead I downloaded 7.4. Would that be a problem? If so, can u please share me a link to download the exact version? Mac OS version is 15.2
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I found the solution :)
go to setting - general - login item & extentions.
scroll down to extentions and click on "i" infront of network extention and allow the fotiTray.app
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Hello @Dulasalem ,
I'm glad to hear that.
I think this screenshot and the path to this screen should be included in the documentation.
Maybe @Anthony_E can help us with this.
@Anthony_E , Can you help me update the following document? Because this document only works on older versions.
https://docs.fortinet.com/document/forticlient/7.4.0/macos-release-notes/223986/special-notices
NSE 4-5-6-7 OT Sec - ENT FW
