FortiClient VPN permission error on MacOS

[atsy]

I've installed FortiClient VPN only version and gave it full-disk and VPN permissions (to both: FortiClient.app and fctservctl2).

But when I try to connect to a VPN, it shows me an error: "To connect to a VPN with FortiClient, open Security & Privacy Settings and allow system software from FortiTray.". I've wanted to try to add FortiTray.app to the whitelist as well, but I cannot do it since it's located inside the FortiClient.app package.

How do I fix this?

[ozkanaltas]

Hello @atsy ,

Did you do VPN step from this document?

You need to go System Preferences > Security & Privacy and allow FortiTray app

https://docs.fortinet.com/document/forticlient/7.2.4/macos-release-notes/223986/special-notices

[atsy]

Hi @ozkanaltas,

I've tried re-installing the app multiple times in order to do it, but this prompt never appeared

[ozkanaltas]

Hello @atsy ,

Reinstall the FortiClient can't solve your problem. You need to click allow button on this screen. 

[atsy]

Security & Privacy page looks like this on my laptop and I've never got this prompt, as I mentioned earlier.

[ozkanaltas]

Hi @atsy ,

In my opinion, it's related to macOS Sonoma. The same problem happened to another user and the problem was solved in this way.  Can you try it like that? 

So I tried the following:
- Close forticlient from the taskbar
- Delete the files from Library/LaunchDaemons
- Delete the files from Library/Application Support/Fortinet
- Uninstall forticlient using forticlientuninstaller.app
- Reboot the computer
- Install Forti client 7.2.2.0776

https://community.fortinet.com/t5/Support-Forum/Forticlient-7-2-2-Mac-OS-14-Sonoma/td-p/288341

[atsy]

I actually had Ventura, but I tried that on Ventura, then updated to Sonoma and tried that again, didn't work in both cases, still getting the same error.

[Dulasalem · Accepted solution]

I found the solution :) 

go to setting - general - login item & extentions.

scroll down to extentions and click on "i" infront of network extention and allow the fotiTray.app

[ozkanaltas]

Hello @Dulasalem ,

I'm glad to hear that.

I think this screenshot and the path to this screen should be included in the documentation.

Maybe @Anthony_E  can help us with this.

@Anthony_E , Can you help me update the following document? Because this document only works on older versions.

https://docs.fortinet.com/document/forticlient/7.4.0/macos-release-notes/223986/special-notices

[Anthony_E]

Hello @ozkanaltas,

Sure I can contact the docs team.Could you please indicate me what I should request?

Regards,