Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
JPoonRMG
New Contributor

FortiClient VPN-only version for MacOS does not work

We had recently been informed that we need to update our VPN clients.  Our user goes to this link 

https://links.fortinet.com/forticlient/mac/vpnagent to get the latest update.  But when we tested it this week, both fresh install / update comes up with the same error "Failed to connect to the update server." We had tried on two devices.   We also went to the website itself - Product Downloads | Fortinet Product Downloads | Support.  And we see the same error.

The link for the windows update/fresh install works fine. 

https://links.fortinet.com/forticlient/win/vpnagent

 

Any suggestion?

1 Solution
mle2802

Please login with your credential, navigate Support > firmware download> choose product as Forticlient and you will see option for MACOS.

View solution in original post

7 REPLIES 7
mle2802
Staff
Staff

Hi @JPoonRMG,

Have you tried to download from support.fortinet.com?

Regards,
Minh

JPoonRMG

No, but I can't find where to download it on support.fortinet.com.

mle2802

Please login with your credential, navigate Support > firmware download> choose product as Forticlient and you will see option for MACOS.

Toshi_Esumi
Esteemed Contributor III

We regularly use this link because that's what Google has in the top of the search result with "Forticlient VPN download".
https://www.fortinet.com/support/product-downloads
At the almost bottom of the page, you can find FortiClient VPN like below image.


FortiClientVPNdownload.png

 

I uninstalled old one then reinstalled it from this link a couple of weeks ago to my Macbook Air. It installed 7.0.9.0360. But most importantly it works fine. Needless to say you have to ignore the message "Upgrade to the full version to access addtional features and receive technical support." under the top banner.

 

Toshi

JPoonRMG

yes, I am using this page as well as https://links.fortinet.com/forticlient/mac/vpnagent 

hbac
Staff
Staff

Hi @JPoonRMG,

 

There are permissions you need to allow for FortiClient to work properly. Please refer to https://docs.fortinet.com/document/forticlient/7.2.2/macos-release-notes/223986/special-notices

 

Regards, 

JPoonRMG
New Contributor

Thanks.  The only one I didn't have was to grant "Full Disk Access".  Still come up with the same error.  "Failed to connect to the update server".  I did all the other security settings before.   The dmg file downloaded fine.  It is when I open the Installer and I get the error.

Top Kudoed Authors