FortiClient VPN for Microsoft Surface Pro - Snapdragon

[Murali_S_L]

Recently we bought the latest Microsoft Surface Pro with Snapdragon processor, tried installing Windows FortiClient 7.4.1 which reaches 100% & rolls back with installation failure message. Tried with Microsoft App store FortiClient & configured with Windows native VPN & got error "ProSSLVPN Error: code=-30008000(v1.0.1041)".

Can any Forti Gurus help ??

Thanks & Regards

Murali S L

[chrisahansen]

Any update on this?  It's mid March now, so I'm hopeful this new Snapdragon compatible VPN will be available soon.  

[CHR57]

7.4.3 Arm is now available (on Fortinet Firmware Images download) and I have tested it on a Snapdragon Surface and it is working.

[akronline]

I used FortiClientVPNSetup_7.4.3.1790_ARM64.exe on my surface pro with snapdragon x Elite and it still doesn't work. Can someone tell me if there is a better file?

[CHR57]

Thats the one I used and it worked.

[akronline]

Thanks. Still didn't work, even after running the latest windows 11 update. Any words of wisdom?

[tmaura]

has this been fixed as i am having this same issue 

[CHR57]

Yes, fixed.

But notice if you have tried to install the old/wrong FortiClient you have to delete some files manually before trying to install the new one. Other wise it looks like the old one is installed anyway.

If the regular FortiClient installer was previously attempted to be used, the same error will prompt despite of using the dedicated ARM-based FortiClient installer.

• To successfully install the ARM-based FortiClient, delete the file from the path C:\ProgramData\Applications\Cache \{15C7B361-A0B2-4E79-93E0-868B5000BA3F}\7.4.3.1790\FortiClientVPN.msi
• Upon deletion, the attempt to install the ARM-based FortiClient should complete now.

[tmaura]

this worked thank you