FortiClient VPN crashes computer (linux)

[matsner]

Hi.

FortiClient VPN that I use at work keeps crashing/freezing my computer, forcing me to hold down the power button and restart.

If I click SAML Login to connect to the VPN via FortiClient GUI, it will work for 3-4 minutes before my whole system freezes. When i'm back in the PC doesn't recognize any networks (even though I use an ethernet cable), and I'll have to manually delete all connections before I restart again and everything works like normal.

I get no error logs.

I am using Ubuntu 24.04 LTS, even though FortiNet doesn't officially support this. The workaround: remove two dependencies (libappindicator1 and libayatana-appindicator1) in the .deb when installing using apt. My FortiClient VPN version is 7.4.0.1636.

Any ideas/solutions?

Thanks in advance :)

[Hatibi]

Hello @matsner 

it is a known issue that the installation would fail for FortiClient v7.4.0 in Ubuntu 24.04 LTS

https://docs.fortinet.com/document/forticlient/7.4.0/linux-release-notes/253236/new-known-issues

Bug ID	Description
1032729	FortiClient does not install on Ubuntu 24.04 LTS.

Have you checked proper steps as noted here:

https://www.fortinet.com/support/product-downloads/linux

Another test would be to try with another FortiClient version such as 7.2 or 7.0

I do not see any known issues related to that ubuntu version in 7.2. known issues : https://docs.fortinet.com/document/forticlient/7.2.4/linux-release-notes/254811/known-issues

Regards

[quizzical_hugle]

Just so you now, the steps on https://www.fortinet.com/support/product-downloads/linux

are broken for Ubuntu 22.04, the highlighted command will return a syntactical error.

[Rajan_kohli]

Hi,

Bug id: 1032729 FortiClient does not install on Ubuntu 24.04 LTS.

it is getting resolved in Forticlient 7.2.5 and 7.4.1 

you can use the workaround till then and remove them once you get Forticlient 7.2.5 and 7.4.1

Regards

[quizzical_hugle]

Any news regarding Forticlient 7.4.1? Would be great to have support for current Ubuntu versions (24.04+).