FortiClient VPN - Stuck on "Connecting"

[JPL-Safari]

Installing 7.4.0.1658 on two different Windows 11 (Dell Vostro and Dell Inspiron) Laptops.  Both laptops were Wiped and Prepped with the same Windows 11 23H2 Pro OS and are set up using very basic Intune Profiles (Intune barely does anything).

The VPN Client, when launched, only goes as far as "Connecting".  It never times out and appears as if its stuck.  

Are there any Windows Settings I should be looking at which would impact the clients ability to establish a connection?  Logs dont appear to show anything indicating the VPN is even attempting to connect.

[BlazingBlade]

Glad to hear that.

[fernandoreisc]

It worked perfectly... Thank you

[sudheepnbr]

wow....great it works for me

[Prkarmie]

I just tried to copy the mfc140u.dll from a computer with the version 7.2.4 installed place it the in folder C:\Program Files\Fortinet\FortiClient then run the fortitray and emidiatly wrorks with no reboot.

This looks and just a bug in the installation package from Forticlient.

this worked for me

[ProvinciaVida]

This happens on recent OS installation, so you have to install Microsoft Visual C++ Redistributable, most recent now is https://aka.ms/vs/17/release/vc_redist.x64.exe

best regards.

[BeerGnome]

I had the same issue on Windows 10 with version 7.2.5.1053. All of the above information pointed me in the right direction of where to look. In my case, it happened to be Applocker that was suppressing a dll. It was only discovered when I looked in Event Viewer under "Microsoft | Windows | Applocker | EXE and DLL" and discovered the entry ""SQLITE3.DLL was prevented from running".

Making the change in Local Security Policy as an exception allowed the Forticlient to work.

Hope this helps someone.

[leasj]

I was having similiar issues. Installed WireShark and all of the sudden it's working just fine... Tried this on two different Dell machines and it worked. No idea why

[JaneyJane1984]

Mine is doing the same, did you find a solution?

[sudheepnbr]

we are facing it for last one week. opend a ticket,  but problem not resolved. even this issue with Ipad and mac ,not only in winodws.

[Tivo]

Ran into same problem today, installed the x64 Visual C++ runtime library as mentioned elsewhere in this thread and it resolved the problem immediately.