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redsushi
New Contributor

FortiClient VPN 7.4 and eternal connecting

Good Afternoon,

 

Some clients showed up problems to connect to the vpn(SSL-VPN), the computer is windows 10 pro 22h2 build 19045. and always stay connecting and don't show the connectiong percent before connection estabelish. I test in android and its work with client credential.

 

i already Repair the application and also uninstalled it, and re-installed. but no success, not even with my Credentials.

 

Any suggestion?

Edgar Tomio Hirose Sato
Edgar Tomio Hirose Sato
1 Solution
GrantB
New Contributor

I also have experienced this issue on windows 22H2 19045.  As a workaround installing an older version of Forticlient (7.0.3) has worked for me. 

View solution in original post

4 REPLIES 4
AEK
SuperUser
SuperUser

Hello

  • Check Windows firewall if they are blocking the connection (just try disable it while testing)
  • Sniff on FortiGate side to see if it receives any packet from your client's IP on the VPN port
  • Try connect again then share the FortiClient logs (export logs button)
AEK
AEK
GrantB
New Contributor

I also have experienced this issue on windows 22H2 19045.  As a workaround installing an older version of Forticlient (7.0.3) has worked for me. 

hbac
Staff
Staff

Hi @redsushi,

 

I would suggest a different FortiClient version. 

 

Regards, 

apros
New Contributor

"C:\Program Files\Fortinet\FortiClient\FortiTray.exe".
After running this "FortiTray.exe", the VPN connection was successfully established

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