FortiClient VPN 7.0.8 and 7.2.3

[julianhaines]

Hi,

I have FortiClient VPN 7.0.8 installed on Windows 10 computers and working, if I upgrade to version 7.2.3 the vpn gets to 98% and gets stuck and finally times out, I see the following in the client logs.

05/03/2024 12:44:45 error sslvpn FortiSslvpn: 11980: error: CreateFileW:2
05/03/2024 12:44:45 error sslvpn FortiSslvpn: 11980: * error opening tunnel
05/03/2024 12:44:46 error sslvpn FortiSslvpn: 8324: failed to create tunnel_thread thread
05/03/2024 12:44:46 error sslvpn FortiSslvpn: 11984: error: ras_loop(), waitResult=1.
05/03/2024 12:44:46 error sslvpn FortiSslvpn: 8324: failed to create ras_thread thread
05/03/2024 12:44:46 error sslvpn FortiSslvpn: 8324: failed to create monitor_thread thread

[hbac]

Hi @julianhaines,

What is the firmware version of FortiGate? What kind of authentication are you using? Have you collected sslvpn debugs on the FortiGate side? https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SSL-VPN-Troubleshooting/ta-p/189542

Regards,