FortiClient Telemetry connected but "Not Reachable" status displayed.

[jlb_]

Hi,

I just want to know why the FortiClient on Windows display "Not Reachable" status even if it connected to telemetry. It was happen after connecting it to VPN,

Thank you,

[ganesh_karale]

Hi, Are you able to ping or telnet to your ems server ? 

It looks like currently server is not reachable from your client system.

[jlb_]

Hi,

We are using cloud EMS environment. 

[ganesh_karale]

Hi, Please find attached snap and click on the option to check server ip and do the telnet on port 8013.

[hbac]

Hi @jlb_, 

Please refer to this article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-EMS-Console-unreachable-from-FortiClient...

Regards,