FortiClient SSL VPN Disconnecting continously

[Abel]

Hi,

We are using FortiGate firerwall(v7.2.5 build1517) and the FortiClient SSL VPN(v7.0.70345) on all our laptops, the problem is that the FortiClient VPN keeps on disconnecting even though the internet connection is available on the laptops. This is happening intermediately.

Can you please advise what could be the cause of this issue?

Thank you in advance

Kind Regards,

Abel

[jasnjay]

hello was this solved? can you please share your resolution. we have also the same scenario.

[gauravb · Accepted solution]

Hello jsanjay ,

Please check the connectivity of Remote gateway .

In our case there was a packet drop in the Remote gateway server ip add .

[Abel]

Hi,

In my case there were packets intermediately dropping on the Remote gateway its not stopped but atleast is happening 2 times or 3 times a day

[jasnjay]

Hell Abel,

what was the resolution for you? was there configurations done, it looks like that SSL VPN of fortinet is sensitive.

[Abel]

Hi Jasnjay,

I did not change anything on Fortigate but requested the Internet provider to investigate.

Kind regards,

Abel

[jasnjay]

Hello Gauravb,

thanks for the info. so your ISP had solved the issue?

[gauravb]

No 

It was us who has traced the packet drop .

After troubleshooting we have changed the ISP of the Remote gateway.

[ndumaj]

Great Nice to hear that you resolved the issue.