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irix
New Contributor

FortiClient SSL VPN - Autodisconnect after 6 - 8 hours

Hello everybody, so the live chat told me I should post my issue here:

We're a firm of approx 25 users. We have a FortiGate 100F and are using the free version of forticlient (We got that client from this site: https://www.fortinet.com/support/product-downloads)

Now I regurarely get tickets from different users, who are complaining, that after 6 - 8 hours in the ssl vpn, the session seems to disconnect. Apparently not always when they're just idle but even when they're connected to a SQL Databse via Dbeaver or connected to a remote server via rdp.

 

Is there some kind of time limit on the sessions or do you have any idea how to fix this? I'm not sure what information you need for troubleshooting, but just tell me and I'll try to provide it.

 

Also we have 2FA with the fortitoken app. If we were to upgrade to the full version for always up, on reconnection after the session closed, would it ask again for the token or is it possible that "always up" circumvents this on a reconnect?

4 REPLIES 4
srajeswaran
Staff
Staff

Are you hitting this issue or you have checked this already? https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-connection-logout-after-8-hours/ta...

Regards,

Suraj

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irix
New Contributor

Thanks for replying so quickly! so I've set the auth-timeout to 24 hours and disabled (0) the idle-timeout. I'll give you feedback in a few days, if the problem still exists or not. 

irix
New Contributor

Excuse me for the long reply. But it seems like this didnt resolve the issue. Any ideas how I could further troubleshoot the issue?

jasnjay
New Contributor

where you able to resolve your issue? will you be able to share what was done? im also having this issue of disconnection

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